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Greenlane Furnishings Refunds & Returns Policy

At Greenlane Furnishings, we strive to provide quality products and exceptional customer service. If you need to return or exchange an item, please carefully read our Refunds & Returns Policy outlined below.

Bespoke Orders:

  • Bespoke and Made-to-Measure Items: These are not eligible for return.

Unwanted Returns:

  • Unwanted items can be returned for a refund within 15 days of receiving your order, provided they are in original condition.
  • To be eligible, the item must be unused, in its original packaging, and sent to: GREENLANE FURNISHINGS 58-68 GREENLANE ROAD LEICESTER LE53TH
  • Customers are responsible for return shipping costs, and original shipping fees are non-refundable.
  • Items remain the customer's responsibility until received by Greenlane Furnishings.
  • For items over £50.00, consider using a trackable shipping service with insurance.

Damaged Returns:

  • If an item arrives damaged, contact our customer service team using the CONTACT US page.
  • We will arrange collection for damaged items we are responsible for. If you arrange the return, shipping costs will be refunded upon proof of receipt.


  • Items can be replaced if they are defective or damaged due to our error.
  • Exchanges are sent upon receiving the return. Delivery time may vary depending on the customer's location.


  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed, and a credit is applied to the original payment method within a few working days.
  • Unsuitable conditions of returned items void the refund, and items will be sent back.

Lateor Missing Refunds:

  • If a refund is not received within 3-5 working days, check your bank account or contact your bank.
  • For further assistance, contact us at

Sale Items:

  • Only regular-priced items are refundable; sale items, including ex-display, cannot be refunded.

Refunds Process:

  • Refunds are processed to the original payment method and may take up to 14 days.
  • In-store returns require the original card used for the purchase.

We are committed to resolving any issues promptly and appreciate your understanding of our policy. If you have any questions or concerns, please contact us at

Thank you for choosing Greenlane Furnishings.